Open the web panel and go to CONFIG → UPDATE FIRMWARE. Pick the knobiq.bin file and send it. Knobiq writes the image to its spare slot, verifies it, switches the boot slot and restarts. If the boot slot did not actually change, it refuses instead of pretending it worked and starting on the old image.

Got more than one Knobiq? The ota.py script updates every device on a list, or one by name, and waits until each reports the version that was built, not just until it answers (the old firmware still answers right before the restart).

A broken upload never replaces the running firmware: the new image only takes over once it has been written and verified. A saved configuration can’t lock you out either. After three unfinished starts in a row Knobiq boots on factory settings and leaves your saved file untouched; the counter resets ten seconds after a good start.

When an update over Wi‑Fi isn’t an option, flash it over USB with ESP-IDF. The board has two USB sockets and they are not interchangeable: the UART bridge is for flashing and the serial console, the native USB is the only one that carries MIDI.

$ idf.py -p COM3 flash

Send a bug report with what you tried and the device log (CONFIG → device log, COPY takes all of it). We'll sort it out with you.

Knobiq is sold by [Company name], [registered address], [company registration number]. Reach us at hello@knobiq.com.

A fully functional Knobiq unit running pre-1.0 firmware. The hardware is final. The firmware keeps growing: new features arrive via over-the-air updates, and occasionally behaviour changes between versions.

Prices are shown in USD. Early-adopter prices apply while stated on the product page. Taxes, duties and shipping are shown at checkout before you pay.

We build and ship in small batches. Each order gets an estimated dispatch date, and we email you if it moves. Details are on the Shipping & returns page.

If you are a consumer in the EU or UK, you can withdraw from the purchase within 14 days of receiving the device, without giving a reason. Send it back unused and in its original packaging and we refund the price, including standard shipping.

We don't offer a commercial warranty. See the No-warranty statement for what that means in practice. Your statutory consumer rights still apply where the law says they must.

Write to hello@knobiq.com first; we answer fast. These terms are governed by the law of [country].

Knobiq is sold as-is, with no commercial warranty. You're buying a working device and a seat in an ongoing project, not a finished appliance with a service plan.

None of this removes rights you have by law as a consumer. If the law in your country gives you a legal guarantee of conformity, it applies.

Name, email, shipping address and payment confirmation from our payment provider. We use it to ship your Knobiq and email you about your order.

Nothing. Knobiq does not phone home: there is no update check, no MIDI data, no usage data. Firmware updates are files you send to it yourself, and your settings never leave your network.

A planned account for backing up settings and surface layouts will be optional. If you use it, we store the configurations you choose to upload and nothing else.

You can ask for a copy of your data, a correction or deletion at any time: privacy@knobiq.com.

Units ship in batches as they're assembled and tested. Your order confirmation shows the estimated batch date.

Tracked shipping worldwide. Delivery usually takes 3–10 working days after dispatch, depending on where you are and how your customs office feels.

Within 14 days of delivery, send the unit back unused in its original box. Email hello@knobiq.com first and we'll send return instructions.

If it doesn't power up or a port is dead out of the box, we replace it and cover the shipping. Just tell us within 30 days.

Knobiq is a pocket-sized MIDI router, protocol bridge and processor. It connects DIN, USB, Bluetooth, RTP-MIDI and OSC gear, runs MIDI through a chain of knob-driven processing modules, and is configured entirely from a web browser. It ships to early adopters while its firmware is still actively developed in public.

Knobiq, with a lowercase wordmark. Not KnobIQ, not Knob-IQ. Pronounced “knob-ick”.

press@knobiq.com. Review units are available in small numbers.